(External) OTEC – Service Excellence

Excellent and consistent customer service is the cornerstone of today’s successful businesses. OTEC’s Service Excellence training program helps equip front-line service providers with the skills and practical techniques that will generate lasting impressions, overcome difficult customer situationsand build customer loyalty.

Join us and explore:

• The ‘moments of truth’ for each customer connection

• Factors that contribute to building customer loyalty

• The 5-step communication process

• Techniques to overcome difficult customer situations

• The commitments that are essential to Service Excellence

Date: May 8th 2018 9:00- 4:30 PM

1-day workshop delivered by an OTEC Master Trainer

Receive a participant guide and certificate of recognition

(Refreshments and lunch included!)

Workshop price: $229.00 + HST

Booking deadline: April 30th 2018

Book by:  April 15th 2018 to get $20 off your purchase!

*This offer is not valid in conjunction with any other promotion

If you are a High School Teacher interested in becoming trained to deliver Service Excellence to your students please contact OTEC for more information.

Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued  30 days prior to the  training date. If a cancellation occurs after the 30 days, and prior to15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.